FAQ

Frequently Asked Questions (FAQ)

1. What is doggownit?

doggownit is your one-stop online store for premium pet supplies, offering a curated selection of toys, accessories, grooming essentials, and more—all designed to keep your furry friends happy and healthy.

 

2. Do you offer free shipping?

Yes, we provide standard free shipping within 2–5 business days on all orders. Need it sooner? Expedited shipping options are available at checkout for an additional fee.

 

3. Can I return an item?

We accept returns only for defective products. Proof of the defect must be submitted for approval (e.g., a photo or detailed description). You may return the item(s) within 15 days of receiving the order. Please note, items damaged through normal wear and tear are not eligible for return. If approved, we’ll provide a return shipping label and instructions. Returns without prior approval will not be accepted.

 

4. How do I track my order?

Once your order has shipped, you’ll receive a confirmation email with a tracking number and a link to track your package.

 

5. Do you restock sold-out products?

Due to high demand, our product selection changes frequently. If an item you love is sold out, check back soon or sign up for our newsletter to stay updated on restocks and new arrivals.

 

6. What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Shopify Payments handles all transactions securely for your convenience.

 

7. How can I contact customer support?

You can reach us through our Contact Us page or send an email to doggownit@gmail.com. Our team is happy to assist you with any inquiries.

 

8. Is my information secure?

Absolutely. We take your privacy seriously. Please review our Privacy Policy on our Policies page for details on how we protect your personal information.